pjfun Frequently Asked Questions

Creating a pjfun account takes less than two minutes. Click the pjfun Login button in the navigation, then choose Register. Fill in your full name, mobile number, email address, and date of birth. You must be at least 21 years old to register. Once submitted, you will receive a one-time PIN via SMS to verify your mobile number. After verification, your account is active and ready to deposit.

pjfun accepts any valid Philippine government-issued photo ID for KYC: PhilSys National ID, Passport, UMID, SSS card, Driver's License, Voter's ID, or PRC ID. The document must clearly show your full name, date of birth, and photo. Upload a clear photo or scan through your account dashboard. KYC is required before your first withdrawal can be processed.

Most pjfun KYC submissions are reviewed within 2 to 4 hours during business hours (9 AM to 10 PM Philippine time). If your document image is blurry or incomplete, our compliance team will request a resubmission via email or in-platform notification. To avoid delays, upload a flat, well-lit photo of your ID with all four corners visible.

No. pjfun strictly allows only one account per person. Duplicate accounts are detected through IP, device, and identity matching. If a duplicate is found, both accounts may be suspended and any bonuses forfeited. If you have trouble accessing an existing account, contact pjfun live chat support rather than creating a new one.

On the pjfun login page, click "Forgot Password" below the login button. Enter your registered mobile number or email address and pjfun will send a password reset link or OTP. Follow the instructions to create a new password. If you no longer have access to your registered number or email, contact pjfun live chat support for manual account recovery with identity verification.

Log into your pjfun account and go to the Cashier section. Select GCash as your deposit method, enter the amount (minimum ₱100), and confirm. You will be redirected to the GCash payment gateway or shown a QR code to scan from your GCash app. Once the transaction is confirmed by GCash, the funds appear in your pjfun wallet instantly — usually within 30 seconds.

The minimum deposit at pjfun is ₱100 for GCash and Maya (PayMaya). Bank transfer minimums (BPI, BDO, UnionBank, Metrobank) are ₱500 due to bank processing requirements. For USDT TRC20 crypto deposits, the minimum is equivalent to approximately ₱500 at the prevailing rate. All amounts are in Philippine Peso (PHP) unless you choose crypto.

GCash withdrawals at pjfun are typically processed within 15 minutes once your request is approved. Processing happens around the clock, 24/7. The only requirement is that your KYC verification must be completed and approved before your first withdrawal. If your withdrawal is still pending after 30 minutes, contact pjfun support via live chat with your transaction reference number.

pjfun does not charge withdrawal fees on the platform side. However, your bank or e-wallet provider may apply their own transfer fees — for example, BPI and BDO may charge interbank transfer fees for amounts below certain thresholds. GCash and Maya withdrawals from pjfun are generally fee-free from our end. Check your e-wallet's own fee schedule for the most current information.

The minimum withdrawal at pjfun is ₱200 for GCash and Maya. For bank transfers (BPI, BDO, UnionBank), the minimum is ₱500. For USDT TRC20, the minimum is equivalent to approximately ₱1,000 to cover blockchain gas fees. There is no maximum single-withdrawal limit for standard accounts, though large withdrawals may require additional verification under pjfun's AML compliance procedures.

Bank transfer withdrawals (BPI, BDO, UnionBank, Metrobank) from pjfun are typically processed within 1 to 3 business hours during weekday operational hours. Transfers submitted during weekends or Philippine public holidays may take until the next business day to clear on your bank's end, depending on Instapay or PESONet processing schedules. GCash is always faster if speed is your priority.

pjfun offers hundreds of slot games from top providers popular with Filipino players, including JILI Games, PG Soft, Pragmatic Play, Fachai, and CQ9. Titles range from classic 3-reel fruit slots to modern video slots with free spins, megaways, and jackpot features. Fan favorites include JILI's Money Coming, Fortune Gems, and Crazy 777 — all playable on mobile directly in your browser with no app download required.

Yes — pjfun is fully optimized for mobile play on Android and iOS devices. No app download is required; simply open pjfun.co in your smartphone browser (Chrome on Android or Safari on iPhone work best) and log in. All games including slots, live casino, bingo, and sports betting load directly in your mobile browser with full touch controls and HD graphics.

All virtual games on pjfun — including slots and table games — use certified Random Number Generator (RNG) technology that has been independently tested and audited for fairness. Published Return to Player (RTP) percentages for each game are available in the game info panel. Live casino games use physical cards and roulette wheels dealt by human dealers visible via HD live stream, ensuring no digital manipulation.

Yes. pjfun's live casino section features real human dealers streaming in HD from professional studio environments. Available games include Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, Dragon Tiger, and Lightning variations of classic games. Multiple tables with different bet limits are available simultaneously, with Filipino-friendly tables offering commentary in Tagalog and English. Available 24/7.

Yes. pjfun's sportsbook covers PBA (Philippine Basketball Association), NBA, FIBA international basketball, and major basketball leagues worldwide. You can bet on game winners, point spreads, totals (over/under), player props, and live in-play markets during active games. PBA season games and playoffs are featured prominently during the PBA calendar, with competitive odds in Philippine Peso.

New pjfun players can claim a welcome deposit bonus on their first deposit. The current offer and bonus percentage are displayed on the pjfun promotions page — check the site for the latest terms. To claim: complete registration, pass basic verification, make your first qualifying deposit, and select the welcome bonus during checkout. The bonus is credited to your account automatically after the deposit clears.

Wagering requirements (also called rollover) mean you must bet the bonus amount a set number of times before any winnings derived from it become withdrawable. For example, a 20x wagering requirement on a ₱500 bonus means you must wager ₱10,000 total across eligible games. Slot games typically contribute 100% toward wagering; live casino and sports bets may contribute less. Full details are in each bonus's specific terms.

Yes. All pjfun bonuses have an expiry period stated in their individual terms — typically 7 to 30 days from the date the bonus is credited to your account. If you do not complete the wagering requirements within the expiry window, the bonus and any associated winnings are forfeited automatically. pjfun sends a reminder notification before a bonus expires if you have email notifications enabled.

Yes. pjfun rewards regular players through a tiered VIP programme. As you accumulate wager volume across games, you progress through Bronze, Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock benefits including cashback on losses, higher withdrawal limits, dedicated account managers, faster withdrawal processing, and exclusive invitations to pjfun live events in Manila and Cebu. VIP status is reviewed monthly.

pjfun operates under applicable Philippine gaming regulations and provides online gaming services to Filipino players in compliance with the regulatory framework governing online gaming in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government body responsible for licensing and regulating online gaming operations serving the Philippine market. pjfun does not fabricate specific license numbers.

You must be at least 21 years old to register and play at pjfun. This is the minimum legal gambling age in the Philippines as set by applicable gaming regulations. pjfun enforces this through mandatory KYC identity verification for every account. Accounts found to have been opened by individuals under 21 will be permanently closed and any deposits returned to the source payment method.

You can activate self-exclusion directly from your pjfun account settings under the Responsible Gaming section. Choose a cool-off period (24 hours to 6 weeks) for a temporary break, or choose self-exclusion for 6 months, 1 year, 3 years, or permanent closure. Self-exclusion takes effect within 24 hours and cannot be reversed during the exclusion period. If you need urgent assistance, contact pjfun live chat support immediately.

Log into your pjfun account and navigate to Settings, then Responsible Gaming. Under Deposit Limits, set your preferred daily, weekly, or monthly cap. Reductions take effect immediately. Increases require a 72-hour waiting period — this is a deliberate safeguard to prevent impulsive limit increases during a session. pjfun recommends setting deposit limits before your first deposit as a healthy gaming habit.

pjfun offers 24/7 customer support via live chat directly on the website — this is the fastest channel for urgent issues like login problems, pending withdrawals, or account verification queries. For non-urgent matters, you can email the support team at [email protected]. The average live chat response time is under 2 minutes. Support is available in English and Filipino (Tagalog).